I am absolutely peeved and furious! When our food arrived, I was all ready to tuck in and start cooking my steak. To my horror, a waiter (named B) came by. The first thing that came out of his unshaven mouth was to my dad "You have to flip this meat over". Then he changed his attention to Stan and said the same thing too.

Lastly, B reached me and asked me to flip my steak over. I was staring at himthroughout and could no longer contain my anger. So I raised my hand, showed him my palm and said "Thank you" in a "thanks, but no thanks, i definitely don't need you to show me how to eat" manner.

He was stunned for a moment before he went away. My mom noticed that B went to tell another waiter (for your info, he talked to A) about me. My mom said that I was a tad too rude. In my opinion, I am paying for their wages (indirectly, through footing for the bill of the meal). Being in the service line, you have to understand that all customers (regardless of their nationality, gender, age) are equal. You dont' have to suck up to foreigners, expecting them to tip you in return. Most sales people do not bother to talk to locals because they know we won't tip them.

Hello!!! The tips are given in the manner of the 10% service charge k?? SERVICE CHARGE!! I am paying for it! I expect good service! I was so tempted to write a feedback form but stan says that we shouldn't waste our time getting angry over them.

Back to my horrifying experience, after we were done, a waitress came by to collect our trays. She didn't even ask Stan if he was done and if she could collect the tray. She simply took it away! I was glaring at her. I guess she noticed it and she asked me if she could collect my tray before taking it away.

If you want to be in the service line, you gotta brush up on your service. Waiter B could have asked us if he could help us with anything before plunging in straight to tell us what to do and what not to do!!

Anyone in the right state of mind will tell you that Customer Feedback is very important to improving a business. SERVICE means TO SERVE. The quality of Pepper Lunch staff are very low, in my opinion. They need to understand the meaning of high quality service. Send them for training! But may be it's not worth it after all. Almost 70% of the staff look so young, they look like they are just there to while away their holidays without having any aim in life. Poor them.... Aww....

Before I forget, it seems that the Boss of Pepper Lunch went to the restaurant yesterday for a meal too. When the manager shouted that the boss is here, everyone immediately perked up and starting shouting Jap to welcome and thank the customers. What kind of attitude of this? You shouldn't be saying these only when your boss is around! In addition, they were just shouting at the top of their lungs, not making any sense at all! This greatly dampened the customers' mood for enjoying a proper meal. This has clearly shown how superficial the staff of Ngee Ann City's Pepper Lunch are. Their service does not come from within.On the other hand, I would like to praise someone for her excellent service. We were at Celine at Ngee Ann City. Stan and I decided to try to act tai tai and went in. This lady, I am sure she knew that we weren't some rich brats, came to us and said hello in a very friendly way. When Stan asked her how much is the bag, she just politely replied us. I did not even sense any hint of resentment from her! Normally the sales staff in these high end shops won't even bother to talk to us. But this lady just followed us around, smiling and telling us about the prices when we enquired. She is very nice!! I will definitely come back to Celine in future!I am not trying to be superficial or materialistic.

But it is clearly evident that Pepper Lunch's service differs vastly from Celine's. Why is that so? Personally, high end shops spare no effort in ensuring that their customers have a wonderful shopping experience with them. Thus, they only choose staff that are of a certain standard. I always believe in this, high quality comes with high value.

To prove my point, my parents came from Hong Kong on SIA flight. They sat in a three-seater with a Singaporean lady. As the flight was very full, they had to wait for a long time before they were served their dinner. An air stewardess forgot to serve them drinks (too many things going on at a time, i presume). So the lady was pissed off and complained to a senior steward. The steward immediately went to investigate and got the air stewardess to apologise to the lady and my parents. She bent down and apologise to my mom, my dad and the lady individually! The steward told my parents that the stewardess is new and she has to apologise for her mistakes. He also told her to reflect on her own actions.

See my point? SIA flights are definitely more exp than other airlines, but the service they offer are of a higher standard than the other airlines! This is the kind of quality service that the local service industry should have. Good service goes a long way. It builds up good brand image and reputation over time and in the long run, your company stands to gain!